At 33db, we believe gambling should always be fun — never a source of stress, financial pressure, or harm. Responsible gaming is not just a policy we publish to tick a box. It is a genuine commitment built into how the 33db platform works, from the tools available in your account to the way our support team is trained to respond when a member needs help.
This page explains everything you need to know about staying in control while playing on 33db — the warning signs to watch for, the tools available to you, and how to get support if you or someone you know needs it.
Gambling is entertainment. 33db provides tools to help every member stay in control of their play.
18+ ONLY — GAMBLE RESPONSIBLY
33db provides a full set of responsible gaming tools, available to every member at any time through your account settings.
Set a daily, weekly, or monthly deposit limit on your 33db account. Once your limit is reached, no further deposits can be made until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it applies.
Set a maximum amount you are willing to lose over a defined period. When your loss limit is reached, you will be unable to place further bets until the period resets. This is one of the most effective tools for keeping your gambling within a budget you are comfortable with.
Set a reminder to alert you when you have been playing for a set amount of time. It is easy to lose track of time when you are in the middle of a game session. Session reminders help you stay aware of how long you have been playing so you can make a conscious decision about whether to continue.
Take a short break from the 33db platform without fully closing your account. Cooling-off periods can be set for 24 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in or place bets. Marketing communications are also paused during this time.
If you feel you need a longer break, 33db offers self-exclusion periods of 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion requests are processed within 24 hours. During the exclusion period, 33db will take all reasonable steps to prevent you from accessing the platform.
The 33db support team is available around the clock. If you are concerned about your gambling habits or want help setting up any of the responsible gaming tools on your account, contact us at any time via live chat or email. Our team is trained to handle these conversations with care and without judgement.
Responsible gaming means approaching gambling as a form of entertainment — something you do for enjoyment, with money you can afford to spend, and within time limits that do not interfere with the rest of your life. When gambling stays within those boundaries, it is a perfectly normal leisure activity enjoyed by millions of people.
Problems arise when gambling stops being entertainment and starts becoming something a person feels compelled to do — chasing losses, spending money needed for other things, or hiding their gambling from family and friends. This is what the industry calls problem gambling, and it can affect anyone regardless of how experienced they are or how long they have been playing.
33db takes responsible gaming seriously because we genuinely care about the wellbeing of our members. A platform where members are playing within their means and enjoying themselves is a better platform for everyone. We are not interested in members gambling beyond what is healthy for them — and we have built tools and processes specifically to prevent that from happening.
Gambling should never be used as a way to make money, solve financial problems, or escape from stress. If you find yourself thinking about gambling in these ways, please read the rest of this page carefully and consider reaching out to our support team.
Problem gambling does not always look the same for everyone, and it often develops gradually. The following are common warning signs that gambling may be becoming a problem. Be honest with yourself when reading through this list — recognising a problem early makes it much easier to address.
If you recognise two or more of these signs in your own behaviour, it is worth taking a step back and using one of the responsible gaming tools available on your 33db account. If you recognise five or more, we strongly encourage you to contact our support team or reach out to a professional support service.
Answer the following questions honestly. If you answer "yes" to three or more, it may be time to take a break and speak to someone about your gambling habits.
Have you ever gambled with money that was meant for something else — like bills, groceries, or savings?
Have you ever tried to win back money you lost by gambling more?
Have you ever felt the need to hide your gambling from people close to you?
Has gambling ever caused arguments or tension in your relationships?
Have you ever felt anxious, irritable, or low when you were not able to gamble?
Have you ever borrowed money or sold something to fund your gambling?
Do you find it difficult to stop gambling once you have started, even when you planned to?
Has gambling ever affected your performance at work, school, or in your daily responsibilities?
There is no shame in answering yes to any of these questions. What matters is what you do next. 33db is here to help — contact our support team at [email protected] or use the self-exclusion tools in your account settings.
All responsible gaming tools on 33db are available directly through your account. Here is how to access and set them up:
Go to 33db Login and sign in with your registered email and password. If you have forgotten your password, use the password reset option on the login page.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.
In your account settings, find the "Responsible Gaming" section. This is where all your limit and exclusion tools are located.
Select the tool you want to use — deposit limit, loss limit, session reminder, cooling-off period, or self-exclusion. Follow the on-screen instructions to set your preferences.
All limit reductions and exclusions take effect immediately after confirmation. Limit increases require a 7-day waiting period. You will receive a confirmation email once your settings have been applied.
If you have any difficulty setting up these tools, contact the 33db support team via live chat or email at [email protected] and we will help you get them in place right away.
The 33db platform is strictly for adults aged 18 and over. We take underage gambling extremely seriously and have multiple measures in place to prevent minors from accessing the platform.
If you share a device with younger family members, we strongly recommend using device-level parental controls to prevent access to gambling websites. If you suspect that a minor has accessed the 33db platform, contact us immediately at [email protected].
If you are struggling with your gambling habits, you do not have to deal with it alone. The 33db support team is available 24 hours a day, 7 days a week, and our team members are trained to handle these conversations with sensitivity and without judgement.
Beyond the 33db platform itself, there are professional organisations that specialise in helping people with gambling-related problems. Speaking to a professional is a sign of strength, not weakness — and getting help early makes a real difference.
To reach the 33db responsible gaming team directly:
When you contact 33db about a responsible gaming concern, your request is treated as a priority. We will respond within 24 hours and take immediate action where needed — including applying self-exclusion or account restrictions on the same day.
Responsible gaming at 33db is not just a page on the website. It is embedded in how the platform is built and how our team operates. Here is what we commit to as a platform:
33db is a platform built for players who enjoy gambling as entertainment. We want every member to have a positive experience — and that means making sure the tools and support are there for anyone who needs them. If you have feedback on how we can improve our responsible gaming practices, we genuinely want to hear it. Contact us at [email protected].
Join the 33db community and enjoy a world-class online casino experience — with the tools and support you need to keep gambling fun and in control.
Already a member? Set your responsible gaming limits now via Account Settings after login.